Sales Lessons from Google Fiber

A few months ago, both AT&T, and then Google Fiber, dug up our street and lawns and bushes to install fiber Internet cable. AT&T then sent a letter announcing superfast speeds and made an offer for first time subscribers. And then nothing from them. Google Fiber did things differently. They also sent out a letter […]

Don’t Be Afraid to Call Back Sooner!

Happy Halloween, everyone! If you want more “treats” than “tricks” when dealing with prospects, then be bold and call back sooner than you are now. I don’t know why sales reps always default to: “I’ll call you again in a month…” Or 60 days or 90 days, etc, but why would you want to miss […]

Seriously, This Is How You Leave a Voicemail?

Actual voicemails I’ve been receiving lately: “Hi Mike, this is Megan. Can you call me back at (phone number)? Thanks!” And what do I do with these voicemails? Delete. This is one of the oldest poor sales techniques in the world, and it just SCREAMS: I’m cold calling and trying to trick you into calling […]

New Book Release Today! Learn “How to Worry Less & Enjoy Life More.”

I hope you all had a great Labor Day weekend and that you’re charged up for the best time of the year: fall! Starbucks already has pumpkin lattes out, and the stores are already stocking fall items—make me giddy just thinking about it! As some of you know, today, September 5th, my new book, The […]

How to Establish Rapport In 15 Seconds

Establishing rapport with a prospect in the very beginning is perhaps the most important first step to earning the right to have a conversation that might eventually lead to a sale. Get it wrong, and that could mean the end of your call—and your chance to make a sale. Given how important this step is, […]