Let?s face it ? we?re all busy. This is especially true if you are cold calling and are lucky enough to actually get a decision maker on the phone. Just like you, they?ll be in the middle of at least three things and be on their way to or from a meeting. Because of this, […]
I’m amazed when I hear sales people and managers tell me how slow summer is for their business. It’s almost like they’re resigned to the fate of poor summer performance and are already thinking about how to make up their losses in the fall. Now I understand that many people take vacations in summer – […]
One of the most common brush-off’s inside sales reps get all day long is the “I’m not interested” response from prospects they are cold calling (or even calling back). The reason this is so common is because it works! Most sales reps – 80% — haven’t a clue how to deal with it, and so […]
I’ve written, tested, re-written, tweaked, copy edited, composed, marketed, reviewed, and used thousands of telemarketing scripts over the last 26 years. I’ve written and used opening scripts, closing scripts, prospecting cold calling scripts, warm inbound scripts, closing scripts, rebuttal scripts, trial close scripts, initial resistance scripts, blow off scripts, qualifying scripts, etc…. Bottom line? Nobody […]
I get many requests each week from readers who want to know how they should deal with incoming “warm” leads. “These leads are more qualified because they are calling in,” I hear over and over. But we all know this isn’t necessarily true is it? In fact this attitude leads to the biggest mistake 80% […]
Have you ever answered an objection from a prospect only to be given another one that was completely unrelated to the first one? And then after you battled your way through that one, you got another, then another? If you’ve been in sales any length of time then I’m sure you have. And if you […]
First, for those of you who have seen me live, you know that I am big on questioning your prospects during the qualification stage. As I’ve said – your prospects have all the answers as to why they will buy or not buy, and it is your job to get them to reveal this to […]
Let’s face it — today’s business world is competitive. Besides the normal objections you get (no money, price to high, need to talk to, etc.) a common objection that blows out 80% of your competition is, “I can get a better deal elsewhere.” This frustrates a lot of sales reps and takes thousands of dollars […]
Many business owners and sales managers ask me if I have a proven system or a way to identify and hire top sales reps. They have tried everything, they tell me. They check references, review similar work experiences, talk to ex co-workers, hold multiple job interviews, and sometimes they even spring for some high priced […]
In sales, the ability to truly listen is what separates the Top 20% of producers from the bottom 80%. Now when I say “listen,” I mean much more than just hearing what a prospect is saying. Many sales reps hear their prospects, but because they are unprepared to handle various objections or questions, they are […]
