Opening Statements: The Good, The Bad, And The Ugly

For the past 26 years I?ve worked on the phones as a qualifier, broker, sales associate, sales manager, director of sales, V.P. of sales, owner of various inside sales companies, consultant ? you get the idea.

I?ve worked with, monitored and heard thousands of sales reps over the years, and I?ve heard it all ? the good, the bad, and the ugly. Here, for your reading enjoyment and education, are my all time, Top 5 classic opening statements:

First, the ugly:

1) When I was an investment broker in the 80?s, I worked with a woman, Barbara, who was one of the top brokers in our five office broker dealer network. It was always hard to get through to prospects at their offices, but she had a way of almost always getting through. While I do not recommend it, it sure worked for her back then:

Gatekeeper:

?ABC company, can I help you??

B:

?Yes, I need to talk to Jim, please.?

G:

?Can I tell him who?s calling??

B:

?Yes, tell him Barbara is holding.?

G:

?Will he know what this call is about??

B:

?He sure will. Tell him it?s about what he left at my apartment last night ? he?ll know. I?ll hold while you put me through.?

Oh, the good old days? J Ugly for sure, but effective back then!

Next, the bad:

2) There are so many BAD ways of opening a call it?s hard to choose, but here are two that people still use (believe it or not) that they need to stop using now!

Prospect:

?Hi this is Bob, can I help you??

Rep, (either):

?Oh hi, this is Brad Johnson with the XYZ company, have you ever heard of us?? Or,

?Oh hi, this is Brad Johnson with the XYZ company, do you have a few minutes for me now??

Obviously, you?re starting the call off with a ?no? response (?No, I?ve never heard of you.?) or you?re giving your prospect an immediate opportunity to get rid of you ? (?No, I don?t have time, good bye!?).

Seriously, if you?re using either of those, stop it today?

3) The other bad way to open a call is to try to trick the gatekeeper to put you through. Again, believe it or not, many sales reps still do this:

G:

?Can I tell him who?s calling??

Rep:

?Yeah, tell him it?s Brad.?

G:

?Does he know you??

Rep:

?Yep, we?ve spoken before.? Or,

G:

?Can I tell him what this call is about??

Rep:

?Yeah. He asked me to keep in touch with him.? Or, ?I?m calling him back.?

Both of these responses are blatant lies, but it?s amazing how reps justify them with, ?Well he gets a lot of calls; he won?t remember,? or ?Well, I make a lot of calls, and I did call him 2 months ago.? (Of course they never reached him, but that doesn?t stop them!)

If you?re using any of the above trick methods, please stop it immediately. There is a better way?

Now the good:

4) I was consulting with a company a few years ago when I received a cold call that was so honest, so refreshing, that I recruited the guy on the spot. Here?s how it went:

Me:

?Hi this is Mike, how can I help you??

Rep:

?Hi Mike, this is Carlos Avalar with the XYZ company. Mike we have never spoken before and I don?t mean to barge into your day, but I represent a company and a product that I think could be very beneficial to you.

It has to do with your lead tracking system, and all my clients are happy they took a moment to listen. Can I run a few details by you now to see it there?s a fit??

Wow. Now that was different ? honest, respectful, and it contained a value statement for me. I listened?

5) The best way to get through a gatekeeper is to use this statement:

G:

?XYZ company, can I help you??

Me:

?Yes please, please tell Bob that Mike Brooks with Mr. Inside Sales.com is holding please.?

Use please three times ? it will change your career, believe it. And once you get through:

?Hi Bob, this is Mike Brooks with Mr. Inside Sales, how?s your (Tuesday or day of the week) going so far?? [Listen carefully here to how and what your prospect says!]

?Bob, I know you?re busy so I?ll be brief?.I see you visited my Inside Sales Training website, and I wanted to find out what kind of help you were looking for in regards to your inside sales team??

Now, obviously, I?m calling back a warm lead. Here?s how you handle a cold one:

?Bob, I know you?re busy so I?ll make this brief. I got your name from (name your lead source ? paper, association, list, etc.) and I see you manage an inside sales team. Now we?ve not spoken before but I?ve sat in your chair for many years and I understand many of the challenges you?re probably facing right now.

?Let me ask you ? if I could give you some free resources that would help your team sell more and avoid rejection, would you be interested in downloading them today??

Now, those people who blow me off are not buyers, and those who listen and respond are potential clients. It?s as simple as that.

Compare your own openings with those in this article (and adapt yours to fit the last two). Where do you or your sales team stand in regards to the good, the bad and the ugly?

Voice Mail Scripts for Success

I don’t know about you, but I’m shocked every time I listen to a voicemail message left for me by sales reps, prospects and even clients. They are filled with ‘um’s’ and ‘ah’s’, they ramble on and on, they leave no compelling reason for me to call back, and they almost always leave their number so fast that I have to listen to it two, three, sometimes four times to make it out! It’s no wonder so many voice mail messages get deleted and never called back!

If ever there was a situation that begged to be scripted, it’s your voicemail message. Isn’t this the time you want to sound your best, be perceived as a professional, and prepare the most polished message you can? Of course it is. Here are seven sample voice mail messages you can start using today to separate yourself from the other 95% of voice mails that get ignored, deleted and never returned.

The first two are voicemails for prospects you haven’t spoken with yet, the next three are for when you’re calling a prospect or client back, and the last two are for situations when your prospect or client isn’t calling you back:

Sample Voicemail Message #1:

Note: The best voicemail message you can leave is one with a specific purpose that addresses the needs of your prospect or client, and offers them a solution that is worth them taking the time to call you back to learn more about. Here is the classic template – adjust and adapt it to fit your product or service. In this and all examples, leave your phone number SLOWLY:

“Hi __________, this is ___________ with (your company). I’m calling about your new office that’s opening in Houston next month, and I wanted to provide you with some ideas that may help with your networking issues. We work with a lot of companies in the area, and I think you’ll find it useful if we talk.

You can reach me by calling area code (800) 222-0568. That number again is area code (800) 222-0568, and ask for _________. I look forward speaking with you and thanks in advance for returning my call.”

Sample Voicemail Message #2:

“Hi _________, this is _______ _______ with (your company). You and I haven’t spoken yet, but I’ve been doing some research on your company and I think you’re a great fit for (our networking solutions – your products here). We can provide you with (BREIF list of one or two benefits) and I know you’ll be happy if we spend just a couple of minutes discussing how this can help you.

When you get this message, please call me back at (800) 222-0568. That number again is area code (800) 222-0568 and ask for _________. I look forward to speaking with you, and I guarantee you’ll be glad you returned this call.”

Sample Voicemail Message #3:

“Hi _________, this is ________ ________ with (your company). Briefly _________, I need to speak with you about how you’re handling your sales tracking (Or your kind of product or fulfillment), because I have something that can (solve their unique problem). Our clients include (list some companies they are familiar with), and I know this would work for you as well. Believe me it’ll be worth a 5 minute phone call to find out why.

Please do me a favor when you get this message and call me back at (800) 222-0568. That number again is area code (800) 222-0568 and ask for _________. I look forward speaking with you and I guarantee you’ll be glad you returned this call.”

The next two examples are for voicemails left for prospects (or clients) you’re getting back to:

Sample Voicemail Message #1:

“Hi _________, this is ________ _________ getting back with you at (your company). I’m looking forward to speaking with you because we just (give an update here – you have a new special, new product update, added a new client they would know about), and I know that based on (their specific need you uncovered during the last call) this is going to make it even easier for you to (give the benefit you both discussed). I’m excited to share this with you.

Do me a favor when you get this message and please give me call a back at (800) 222-0568, ext. 618. That number again is area code (800) 222-0568, and I’m at ext. 618. I look forward speaking with you!”

Sample Voicemail Message #2:

“Hi ________, this is _______ ________ getting back with you about (your demo, quote, etc.). Briefly, I’ve been doing some more research on how we may be able to save you even more (or make you even more – whatever your product or service can do for them), especially in regards to your (list a specific need they told you about during the initial call), and I’m excited to share that (or discuss that) with you.

I’ll be in my office the rest of today, so do me a favor when you get this message and please give me call a back at (800) 222-0568, ext. 618. That number again is area code (800) 222-0568, and I’m at ext. 618. I look forward speaking with you.”

And for the prospects or clients that seem to be dodging you or just not calling you back:

Sample Voicemail Message #1:

“Hi _________, this is _______ ________ again with (your company). For some reason we haven’t been able to connect since I sent you (your demo, proposal, etc.), and believe me, I’ve been sales long enough to know what that probably means. I’m assuming you’ve either found another solution or this has been put on the back burner for now. Either way, that’s fine.

Do me a favor though please. So I’m not bothering you anymore, could you please give me a quick call and just give me an update so I know what direction you’re moving in? If I’m not available, just leave me a voice mail. Again, either way, it will be good to know what’s going on.

Thanks in advance for that, and I’ll look for your call. You can reach me at (800) 222-0568, ext. 618. That number again is area code (800) 222-0568, and I’m at ext. 618. Thanks again, ________.”

Sample Voicemail Message #2:

“Hi _________ this is _______ ________ again with (your company). I’m sorry we haven’t been able to get back together on this – if you’re like me I’m sure you’re being pulled in many different directions and are real busy. Do me a favor, though, and when you get this message, just call me back and leave me a voice mail with what you’ve decided to do about (your proposal or demo or quote). If you’re still interested in it, great, but even if you’ve decided not to move forward with it, that’s fine as well. Either way it will be nice for me to know.

Thanks in advance for that, and I’ll look for your call. You can reach me at (800) 222-0568, ext. 618. That number again is area code (800) 222-0568, and I’m at ext. 618. Thanks again, ________.”

There you have it – voicemail messages for most of the situations you’ll find yourself in. Once again, by using these scripted, proven messages you’ll be giving yourself the best chance to hear back from your prospects and clients. And remember, even if their answer is no that’s a lot better than chasing unqualified prospects who are never going to buy.

The 5 Secrets of Setting Short Term Goals

When I talk to people about goal setting, I’m often surprised by their reactions. A lot of people tell me that they haven’t gotten around to setting life-time goals and identifying their values and coming up with specific, measurable bench marks, etc…

They tell me that goal setting takes too much time and energy, and that it will require days and weeks of work and that once they have the goals they’ll start to feel bad if they don’t reach them.

Some of the time people tell me they do have goals, but when I ask them about what they are, they come up with vague wants and “Gee, I hope I get some day” items that change with each paycheck.

Sound familiar?

While life-time goal setting does require an initial investment of time and energy, the payoff is immediate and life changing. The good news, however, is that identifying and writing down even short term goals will give you the same benefits, and setting short term goals is a quick and effective way to develop momentum, build confidence and get some meaningful things accomplished.

If you want to see your life change in just 3 to 6 months, then follow these 5 quick rules for setting short term goals. As you’ll see, accomplishing just one short term goal can change your life beyond your wildest dreams!

Secret #1:  Grab a calendar. Pick a short term, manageable 3 to 6 month period to set your goals in.  Short term goals tend to get you into action right away, are easier to visualize, and because of their short term nature they encourage you to set realistic, easy to accomplish goals.

Secret #2:  Pick just 2 or 3 goals to work with.
Don’t get overwhelmed by trying to change every area of your life.  Just pick a couple of areas that you want to begin changing in the next few months.

Secret #3:  The goals you pick don’t have to be fully accomplished in the time period you’ve identified. This is the key!  Rather, what you’re looking to do in the next 3 to 6 months is to simply develop momentum, establish a pattern, and begin getting you excited about your life again.

Great areas to set short term goals in are things like:

  • Beginning or resuming an exercise routine and setting a goal to be so far along in the time frame you’ve set.
  • Increasing your closing percentage by a reasonable amount.
  • Having read or begun listening to a couple of books.
  • Joined a dating site and begun dating again.
  • Taking up or resuming a favorite hobby again.

Remember at the beginning I wrote that setting even short term goals can be a life-changing event?  I know of someone who had a goal of finding and developing a serious relationship, and his short term goal was simply to join a dating site and begin dating.  Well, he did that, met someone in 2 weeks, and now 6 months later, they are engaged to be married!  You see, even short term goals can change your life!

Secret #4:  Write your goals down. You’ve heard over and over again how much more effective goal setting is when you write your goals down.  It’s totally true.  Once you’ve identified your 2 or 3 goals, write down in detail what it is you want to accomplish, or what stage you want to be in at the end of the time period you’ve chosen.

Once you’ve done that, get a three by five card and write out an affirmation paragraph that describes in detail how you will feel once you’ve reached that goal.  Keep it in the first person as if you’ve already accomplished that goal.  Not: “I can’t wait to feel…”  Rather: “It feels so good now that I’m…”

Secret #5:  Make a list and start identify right now, today, what actions you can take to move you closer to your goals. Can you join a gym?  Buy new walking shoes?  Make 10 more cold calls today?  Fill out a profile on a dating site?  Take your kids to the park tonight?

Make a list of actions you can take today and take them!

Do the same thing tomorrow and get in the habit of taking an action each day to move you closer to your goals.

Follow this 5-Step method of setting short term goals and I guarantee you that your life WILL change 3 to 6 months from now.

Five Ways to Have Sizzling Summer Sales

I’m amazed when I hear sales people and managers tell me how slow summer is for their business.  It’s almost like they’re resigned to the fate of poor summer performance and are already thinking about how to make up their losses in the fall.

Now I understand that many people take vacations in summer – a week or so here and there – but they are working all the other time aren’t they?  Even if your particular business slows down during the summer months (trade show, etc.), that doesn’t mean you can’t pre-book business or build relationships, or get referrals, etc..

The fact is, top 20% producers still find ways to make their quotas in summer, and they also find ways to set up the end of the year so they exceed their revenue goals, earn their bonuses and have a great holiday season.  And you can, too.

Here are Five Ways to make sure your Summer Sales Sizzle, and ways to make sure you end the year strong as well:

#1)  Have a Strategy.  80% of your competition approach summer like they approach everything else in their sales career – they ad-lib their way through this season and hope to run into business.  The top 20%, on the other hand, know exactly what objections they may encounter, they are prepared for them, and they have a specific selling strategy in place before they pick up the phone.

Do you have your “Summer Special” ready to counter the “Slow summer price objection?”  Do you have your “Pre-Fall Purchase Special” together to get pre-orders from those companies who are waiting until mid September?  What is your compelling reason for your prospects to act now?  Will they increase market share while other companies are sitting on the sideline?  If you don’t have a compelling reason as to why they should buy now, then develop a pitch today.  Whatever you do, don’t go in blind.

#2  Make more calls before noon. In summer, most people can’t wait to leave the office and enjoy the sunshine while it’s here.  It’s a proven fact that during summer most of the work, and attention given to that work by employees, takes place during the morning hours.

You need to capitalize on that work flow energy and dedicate yourself to making as many of your calls as you can before noon.  That doesn’t mean you stop calling after noon, but try to put off your other activities like paperwork, quotes, etc., until later in the day and do the bulk of your calling in the morning.

Also, try to make an additional 5 calls per day.  If you can accomplish that, you’ll put in over 315 additional calls this summer.  That, combined with morning calls, will pay off for you big time…

#3  Be prepared to talk vacation. Need an instant rapport builder?  Ask your prospect where they are vacationing this summer and then let them talk!  Did you notice that I used an assumptive question here?  I didn’t say to ask, “Are you taking a vacation this summer,” rather ask “Where are you vacationing this summer?”

After you listen and ask some questions about their vacation, it’s time to get back to business.  Try a good transition sentence like, “You know _________, many of my clients are taking vacations as well and they are making sure to get all the business done that they can ahead of time so they can relax and enjoy their time off.  I’m taking orders now for (your product or service), how many (your product or service) do you think you’d like to order before you leave?”

Adapt that script to fit your selling situation, but use it after talking vacation – you’ll get more order than you think…

#4  Set your prospect up for the fourth quarter. Many fourth quarter deals are set up – and sometimes even completed – during the summer months.  Here’s the key, though:  Don’t do what 80% of your competition does which is simply to get a time to call back in the fall, but rather, get a “pre-order” from your prospect up front.

What you do is get all the information on a possible order size, need, circumstances, dates, etc., and then tell your prospect that you will “Have that order ready,” and that you’ll leave it open in case they need to add or subtract from it when the time comes.”  Then go ahead and send your prospect out the order form, contract, P.O., etc., along with a date of follow up or fill.

While I recognize that not everyone will go with this, just imagine what an impact you’ll make to begin assuming sales this way!  Plus, there will be a percentage who will go along with this.  Believe me, this is Top 20% selling all the way!

#5  Invest in your own training. Now that the summer is here, if you’ve got some additional time (or your team does), this is the PERFECT TIME to invest in their development.  The smart companies use the summer months to improve their team’s selling skills so they are sharp and ready to take advantage of the fourth quarter.

Remember, if you’re not doing something to improve, then you probably aren’t improving.

So there is your summer recipe for sales success.  Use any of these five ideas to improve your results and you’re sure to have the best summer (and fall) yet!

The Five Secrets to Effective Time Management

I don’t know about you, but 24 hours in a day isn’t enough. And 8 – 9 hours for work just barely covers the paperwork, order follow-up, client calls, e-mails that need answering, voicemail messages, etc. “You mean you want me to prospect and find closing time, too? What, are you kidding?!”

Sound familiar? It should. Sales reps and their managers constantly tell me they are on the run the moment they get in the office. Just opening their email can take them on a 2 to 3 hour journey away from what they should, want, or need to be doing to drive sales (like the prospecting, closing or reorder calls). What to do?

The answer is in effective time management. I just finished giving a new seminar on this subject, and in this article I’ve boiled down the Five Secrets to help you leverage the time you time so you can get the important things on your calendar done sooner.

Here they are:
Secret #1 – Identify the Two Most Important things to do each day, and then do them. Identifying these priorities is actually easy. Each night before you go home, make a list of all the things you need to do the next day. Once that list is completed, ask yourself, “What two things, if completed, would have the biggest impact on my bottom line?”

Once you’ve identified these two items, make them your top priorities for the next day and commit to getting them done. Unlike most people who struggle with many conflicting activities that rob them of their time, by adopting this one habit, you’ll move into the top 5% of all business executives and managers.

The most effective executives and business owners are “doers” and the way they are able to accomplish great things is they have the ability to identify the important things and they commit to getting them done.

Secret #2 – Start each day with your top two priorities and work each one through until it’s completed. Then cross it off and complete the next one. Resist the temptation to multitask other activities while you’re working on your priorities, and don’t start the next one until you’re done with the first one. Working each one through to completion is the key.

This builds momentum, a sense of accomplishment and empowerment, and most importantly you’ll actually be getting your important priorities done each day.

Key #3 – Start with your most important (or most difficult) priority first. Accomplishing one or two important tasks always leads to more success — and always frees up the most energy. Once those “mountains” are out of the way, you can easily and more enjoyably take on your other tasks of the day.

Most people do the opposite: they put off the hard (and most important stuff) and get caught up in the time robbers. This is a sure recipe for feeling overwhelmed. Do the opposite — start with the hard, and watch your day get easier.

Key # 4 – Group your other activities. Paperwork, checking e-mail, checking voicemail, etc., are incredible time drains. The worst thing to do is to keep checking them every few minutes. Make a schedule – perhaps after you cross off a priority you allow 15 minutes to check these things and then go right back to your next priority. Paperwork and other non-essential activities especially are best grouped at the end of the day.

Although these things seem important (and some are) don’t keep getting tangled up in them. You must stick to your top two priorities (like 2-3 hours a day spent cold calling — a top priority that pays for itself many times over). Grouping your activities allows you to get all of the other ‘stuff’ done but not at the expense of your priorities.

Key #5 – Prepare your next day the night before. Before you leave the office, make sure you have your written list of priorities and grouped activities timed and written down. This helps you stick to a schedule when you get to the office, and that’s another secret of effective time management.

It also allows you to get more rest because you’re not worrying about or planning your day as you’re trying to fall asleep at night.
These are the Five Secrets to Effective Time Management. Any one of these Secrets will make you more productive, reduce your stress, and help you get more out of your day. If you use them all together, you’ll be amazed by how much more successful you’ll be as well.

The 4 Secrets of Leadership

Can you name the one or two best sales managers, or business owners you ever worked for?  If so, how did they make you feel?  What qualities or traits did they have in common, or which ones do you most try to emulate in your own company?

I work with a lot of business owners and managers, and I can tell you that the most successful ones all have at least four core characters in common.  Many of them possess other qualities as well, but these four “Secrets” as I call them are always at the center of their power and charisma.

As you read through them, ask yourself which ones you currently have, which ones you’d like to strengthen, or which ones you can develop.  Once you master them all, you will be able to lead any team and any company to greatness.

Here they are:

#1:  Unbounded Optimism. Ask any great leader to describe the future, and they will always tell you it’s a wonderful place.  Leaders are extremely goal oriented, have clearly identified what it is they want and what they are willing to sacrifice to get there, and they radiate an optimistic glow because they already live there in their mind’s eye.

Because people want to feel good about themselves and their futures, they naturally gravitate to winners.  People want to work for and, in fact, work harder for people who are optimistic.  Plus, optimism is contagious.  A great leader can often turn an organization full of negativity around, and the excitement they inspire can result in greater morale and greater results.

If you’re in a position of authority, ask yourself if you’d want others to catch your attitude.  If not, then focus on ways to become optimistic – you’ll be a much more effective leader when you are.

#2:  Rock Solid Confidence. Great leaders are convinced they can do anything they set their minds to.  I love a saying of Napoleon’s: “The improbable we’ll do at once.  The impossible will take a little longer.”  A leader’s attitude is: Whatever the challenge, we’ll find a way to overcome it.

Confident leaders create confident followers, and a company, family, or team with an “I Can” attitude is unstoppable.  The confidence of a great leader always inspires the best performance of his/her employees, and their team’s success just adds to and confirms the leader’s confidence.

#3:  Integrity. In a recent survey about what qualities employees wanted from the managers and business owners they worked for, integrity was the most desired trait people picked.  Integrity, including honesty, fairness and consistency of attitude and action, are traits that build confidence in a leader and that build loyalty in the people who report to them.

Leaders with integrity genuinely care about the company they are building or the job they are doing, and this helps everybody feel as if their work has meaning and makes a difference in people’s lives.  Most people spend a third of their lives at their jobs, and while we go to work for a pay check it’s the intrinsic satisfaction someone gets from their work that helps them feel fulfilled.  Leaders with a high degree of integrity help foster this feeling by setting the example.

#4:  Decisiveness: All great leaders are decisive and committed to the actions they take.  This doesn’t mean they act capriciously, on the contrary, they fully weigh out and think through their options, but the key characteristic is that they aren’t afraid to make a decision and implement a plan of action.

Most employees tell many tales of bosses who are afraid of making a decision, or who frequently go back on them, and this habit of hesitation undermines their authority and the confidence of everyone in the organization.  Leaders, on the other hand, may not always make the right decision, but they can be counted on to make a well thought out one, and then to take action on it.   If facts change or results warrant it, they are flexible enough to reevaluate and make another decision.

If you’re in a leadership role, don’t shy away from decisions.  Evaluate the data at the time and the relative need of making a decision and then choose the best course of action and commit.  Making a decision – even if it’s the wrong decision – is better than making no decision at all.

If you are in a position of authority and wish to become an effective leader, then find ways of developing or strengthening these four characteristics in yourself.  Remember, everyone is counting on you for guidance, and it is your ability to lead that will determine the ultimate result in your team or company.

The Two Things You Can and Must Control To Succeed

So here’s the scene: Large corporate sales convention in the company’s training center in Washington State; over 250 sales reps flown in from all over the country; Sales directors, V.P.s, sales managers all running around stressing over the schedule, quotas, current sales, etc.

I’m speaking to the entire group (owners, board members in the audience, too), and after the training portion of my presentation, I ask the question that gets the managers and directors to shift uneasily in their seats: “What are the two most important determining factors in making sales and exceeding quotas?”

The reps raise their hands and start firing away, “Leads,” “The economy,” “The price of the product,” “Territory,” they yell out. The managers and directors are now sweating, and the owners and board members look irritated and even a little angry.

“While those things all play a part, the problem with them is that you have no control over them. So for that reason alone, they don’t qualify as being the most important things.” I tell them.

“There are only two things you CAN control and those happen to be the most important factors affecting your success. And they always will be,” I say.

“And what are those two things? Your attitude and your actions. Everything else flows from those two things. And the good news is that both of those things are directly under your control and when you learn to develop and maintain an expectant and enthusiastic attitude, and you take smart, consistent actions, you will always get the results you plan for.”

After I delivered this (and the rest of my talk), the managers and directors, V.P.’s and owners were all smiles. And so were the Top 20%. And that’s because they know the truth.

Ask any top performer this question, and you will get the same answer, albeit, in a different way.  Some will say it’s their training regiment; others will say it’s their mental preparation, and still others will attribute their success to visualizing a win.  But it all comes down to the same thing.

A winner will always take 100% responsibility for their results, while the other 80% will blame it on things outside their control.  And that’s why winners will always eventually win, and the rest of the players will lose and make excuses.

It’s like my friend Jeffrey Gitomer once said, “Your boss can’t stop you; your co-workers can’t stop you; your territory can’t stop you; the economy can’t stop you.  Only YOU can permanently stop you.”  (I’m paraphrasing, but that’s the gist of it.)

In today’s economy especially, it’s crucially important that you feed, develop, and maintain a positive, expectant attitude.  Things will change, and they WILL get better.  What are you doing right now to set that up and succeed then as well as NOW?

What extra actions are you taking right now to ensure your success?  Are you working harder AND smarter?  Are you coming in early and leaving late?  Are you going that extra mile every day including Fridays?

The bottom line is that if you focus on and take care of your attitude and your actions, you will not only be fine, but you’ll do even better than last year.

That was a message all 250 sales reps in Washington needed to hear, and I know that 20% of them already knew it and were already practicing it.

How about you?

How To Overcome the “I’m Not Interested” Objection

One of the most common brush-off’s inside sales reps get all day long is the “I’m not interested” response from prospects they are cold calling (or even calling back).  The reason this is so common is because it works!  Most sales reps – 80% — haven’t a clue how to deal with it, and so prospects can get rid of that 80% and go about their day.

The Top 20%, however, have proven an effective scripted responses that allow them to sidestep this and other objections and that allows them to actually pitch their products or services.  Here’s one of the ways they deal with the “I’m not interested” brush off.

First, before I give you the script, you have to understand why it works — prospects get a lot of sales calls, and they have to say that they aren’t interested or else they’d never get anything done!  So the way to deal with this is by first acknowledging that they get a lot of these kinds of calls.  And that is why the following script is so effective.

You see, the problem 80% of your competition is making is that they try to bulldoze their way into their pitch.  They are so afraid they are going to get blown off that they just the barrel through, never acknowledging or connecting with their prospects.  This turns prospects off (how would you like it?) and elicits the reflex response, “I’m not interested”.

Here’s what to say to act like a Top 20% sales professional, and how to connect with and earn the right to present your product or service.

“I’m not interested”

“I understand _________ and I’m sure you get a lot of these kinds of calls don’t you?  Well I do too, and believe me I don’t like getting them anymore than you do.  But I’ll tell you, every now and then I listen to one because it turns out to be something really good that ends up benefiting me — and this is one of those calls for you today.

Let me ask you one thing (now ask about a problem you know they are having — briefly – and ask them how much your solution to that problem would mean to them)

Using this technique allows you to connect with your prospects, sidestep their initial resistance, generate real interest, and qualify — all with one sentence.  Not bad, huh?

Use this for the rest of this week and watch your results completely change for the better.  The bottom line is that Top 20% sales performance is easier than you think as long as you are using the right scripts and techniques.

How to Avoid the Brush Off

So many times our prospects aren’t really interested, but they either don’t know how or won’t come out and tell us.  Instead they will say things like, “Go ahead and send me the (information, brochure, demo) and I’ll take a look.” Or, “Put that quote in writing and send it to me.”

When a Top 20% closer hears this, his/her first thought is, “I don’t have the time to do that, and I especially don’t have the time to follow up with an unqualified lead.”

Here’s how they handle it and how you should, too:

Put off #1: “Go ahead and send me your information.”

Your response: ” I be happy to, and if you like what you see would you be ready to place an order?”

OR,

“Before I do, I want to make sure you’d be ready to act on it if you like it.  Let me ask you…(qualifying questions on budget, decision-making process, etc.”

OR,

“Sure, and after you review it, how soon are you going to make a decision on it?”

OR,

“And what would you need to see to say yes to it?”

Put off No. 2: “Put that quote in writing and send it to me.”

Your response: “I’d be happy to, and from what we’ve just discussed, does it sound like you’d go with it?”

OR,

“Absolutely.  How does this compare with the other quotes you’ve received so far?”

OR,

“Great.  Based on the quote/price I just gave you does this sound like it fits your budget?”

OR,

“Be happy to, and after you get it, what happens next?”

Bottom line — the Top 20% don’t have the time for the brush off game.  They’d rather know up front if the prospect were doing it or not.

And wouldn’t you?

How To Handle the RFP Process

I was having lunch with a client last week and she was telling me about how frustrated she was with a prospect who wasn’t calling her back.

“But our first meeting went so well,” she told me.

I asked her what happened, and she told me that she visited with a prospect who currently has four other vendors and was initially resistant to using a fifth. My client persisted, however, developed good rapport, and the prospect said she could submit an RFP on their next job.

My client left feeling good about the lead and excited that she had been able to overcome the initial resistance.  She went back to her office, put together her proposal, emailed it to the prospect and began following up. Not surprising to me (and soon to her), she got no response from the prospect.

“I can’t understand it!” She repeated.

I don’t know about you, but this whole transaction had Red Flags all over it. To begin with, whenever I hear “RFP Process,” a host of questions jump out at me. Here’s what I’m thinking (and you should be, too):

1.    How many RFP’s are they getting?
2.    Is their current supplier submitting one, too?
3.    Did they review with their current supplier the last time they had an RFP?
4.    Did they go with them at that time?
5.    How likely are they to go with them again?
6.    Why are they even going through the process of accepting RFP’s?
7.    Are they required to get at least 3-5 bids?
8.    How many do they already have?
9.    Have they essentially already decided on the winner and are only going through the process?
10.    Is price (or what is??) the deciding factor?
11.    Do I honestly have a chance at this deal?
12.    Am I doing this (submitting my RFP) just to be busy hoping I might get it?

All these thoughts need to be scripted into qualifying/disqualifying questions and you need to ask them before you enter any RFP Process. If you don’t get this information, chances are you’ll end up on the outside with no return call. And I’m sure you know how that feels!

What do you think about this article?  Leave your comments and questions below.