How many times do you get the objection, “Well, let me talk to my (partner, boss, manager, spouse, etc.)”? In any kind of sale, this is one of the most common objections or stalls prospects use. And they use it because sales reps don’t seem to have any effective come back to it. Variations on […]
Positive Statements that Help You Sell
When I began my sales career all those years ago, I was told that at the bottom of all successful sales was a transfer of emotion – my manager told me that I was either transferring my positive feelings about my product onto my buyer, or he/she was transferring their negative feelings about it to […]
How to Get Your Prospect Talking
Have you ever had a prospect who plays his feelings on your product or service “close to the vest”? Someone who simply won’t share much of their opinion one way or the other? Or should I say how many prospects do you have like that? These days many prospects hide behind nebulous stalls like, “Let […]
Stop Pitching the Gatekeeper – and What to Do Instead
One of the biggest mistakes many inside sales reps make is pitching the gatekeeper. For some reason they feel compelled to pour their pitch on the first pair of ears they get, and, unfortunately, this usually gets them into trouble. To start with, the gatekeeper is just that – someone whose job it is to […]
15 Ways to Handle the Competition Objection
We all face competition. There is always someone who can do it cheaper, or faster, or better (at least in the mind of your prospect). Because of this, prospects – and even customers – are constantly on the search for a better deal. Knowing how to handle the competition objection effectively can mean the difference […]
Seven Things to Say when Prospects Don’t Have the Time for Your Presentation
We’ve all been there – you call your prospect back at the appointed time for your presentation and they tell you any of the following: This isn’t a good time, OR They only have a few minutes, OR They ask you in an exasperated tone, “How long will this take?” OR They tell you they […]
How to Stay Organized (and Efficient!)
How are you at organizing your day? Do you find that the “small things” like organizing your office, organizing your laptop, checking in with old customers just to see how they’re doing, distract you from what you know you need to be doing to make more money – i.e., cold call, follow up on leads, […]
If the Prospect Only takes Emails, What to Do?
I received an email from a reader who said that he sometimes gets the objection from the gatekeeper of, “I am sorry but he/she does not take outside calls, he/she only responds to emails.” He asked if there is a way to get around this, and my answer is: sometimes. Let’s start at the beginning: […]
The Right Way to Open a Closing Call
How do you open your closing presentation calls? Have you scripted out the best opening, or do you wing it? Do you let your prospect take the lead, by asking if this is still a good time for them, or do you confidently and enthusiastically assume the opening and set the pace for the rest […]
The Importance of Confirming Your Answers
Let me give you a quick, easy to use, technique that will make your closes shorter and more effective. The technique is to confirm your answers to any buying question – or any objection – that you get. The importance of this came up for me while I was listening to a series of phone […]