Metrics: Why Most Companies Get it Wrong

If you’re in inside sales management, then you know all about metrics. In fact, whenever I consult with new clients the owners and managers automatically begin showing me their call monitoring reports. They show me metrics on how many calls a rep is making, how much average time each rep spends on the phone, what […]

Do This to Develop the Attitude of Top Producers

Legendary basketball player and coach John Wooden said something years ago that I have adopted as a life philosophy: “Do not let what you cannot do interfere with what you can do.” Living by this philosophy has enabled me to accomplish much in my life, and it was the spring board to transitioning to top […]

How to Negotiate to Close More Deals

There is a disturbing trend I’ve heard with the companies I’m working with. And it starts when prospects begin asking for a lower price or a “deal,” or for a reference before committing, or for a free trial to demo services or products. The problem I’m hearing is that sales reps—both newer reps and even […]

The Power of Thinking BIG

“Ask yourself this question: ‘How big can I dream?’” Conrad Hilton “Ralph Waldo Emerson wrote, ‘The world is all gates, all opportunities, strings of tension waiting to be struck.’ Emerson was a keenly gifted philosopher, but he spoke like a seasoned sales manager: He understood the power of big thoughts. “All of us are surrounded […]